Managing difficult members of staff

Aimed at line managers, this course focuses on the practicalities of dealing with difficult members of staff. The courses discusses different types of difficulty a manager may encounter, the motivation of the member of staff concerned and how a team may react to the member of staff. It also covers practical steps needed to deal with both the short and longer term implications.

On completion of this course you will have a greater understanding of:

• The impact of a difficult member of staff on themselves, the team and the manager
• The different types of issues a manager may encounter and the various motivations that may be driving difficult behaviour
• Practical advice on how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
• Practical advice on how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
• How to deal with difficult behaviour in the longer term

CPD Points: 1

CPD Duration (hours): 1

Access: 12 months from purchase date