Arguably, the problem in most companies with performance measurement isn’t that we don’t have enough - quite the opposite. - It’s that we have too much and that what we have is unfocused lacks a real connection to strategy, lacks coherence down and across the organisation and fails to drive the behaviours and results we seek. The Balance Scorecard is a performance management framework that seeks to address these shortcomings.
By the end of this learning module you will understand:
- What is the Balanced Scorecard and its purpose
- Its importance in terms of strategy and its delivery
- The 4 perspectives - Customer, Financial, Business Process and Innovation and learning
- The inevitable interdependency of measures and cause and effect outcomes
CPD Points: 1.5
CPD Duration (hours): 1.5
Access: 12 months from purchase date
