Balanced Scorecard

Arguably, the problem in most companies with performance measurement isn’t that we don’t have enough - quite the opposite. - It’s that we have too much and that what we have is unfocused lacks a real connection to strategy, lacks coherence down and across the organisation and fails to drive the behaviours and results we seek. The Balance Scorecard is a performance management framework that seeks to address these shortcomings.

By the end of this learning module you will understand:

  • What is the Balanced Scorecard and its purpose
  • Its importance in terms of strategy and its delivery
  • The 4 perspectives - Customer, Financial, Business Process and Innovation and learning
  • The inevitable interdependency of measures and cause and effect outcomes

CPD Points: 1.5

CPD Duration (hours): 1.5

Access: 12 months from purchase date

Price: £45.00 (excludes VAT)