Resolve conflicts


We all have been in a situation of a challenging conversation with, what we think, a difficult person. In today's business world, managers are assigned more and more international tasks and run projects whose challenges go beyond being only technical or organisational.

Working in a multicultural context means the manager has to face a range of different behaviours, values, mentalities, professional approaches and languages. How can managers work effectively in such a context? Today, doing business increasingly involves dealing with remote communication. This is even more complex in an international context: it's hard to get verbal messages across when cultural values and behaviours influence our way of giving and receiving information. Not being aware of cultural preferences can lead to misunderstandings and even breakdowns in communication.

This course provides a set of techniques and key skills to help you work effectively across borders, and helps you identify areas where there's room for improvement with regards to dealing with conflicts. The course will also provide you with a set of tests and self-assessments which will give you an idea of your own communication preferences and guide you through the dos and don'ts of multicultural communication. The aim is for you to develop practical solutions to resolve conflict in your workplace.


On completion of this course, you will have a greater understanding of:

  • How to manage challenging conversations
  • The six key competencies for working across cultures
  • Remote Communication across cultures
  • How strong communication is culturally contextualised
  • The significance of communication when conflcit arises
  • How to accept conflict
  • How to ensure your emotions dont take over
  • How to neutralise conflict
  • How to accpet your emotions
  • The benefits of conflict


CPD Points: 5

CPD Duration (hours): 5

Access: 12 months from purchase date

Price: £99.00 (excludes VAT)