Would staff in your organisation know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing?
This learning resource provides the practical steps you need to take in order to serve disabled customers, and to work with disabled colleagues and staff.
Developed in partnership with Business Disability Forum (BDF), this course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff
This course will give a better understanding of:
- the advantages of being disability confident
- why we may need to challenge our attitudes to disability
- the requirements of the Equality Act 2010 with regards to disabled people
- the most appropriate ways to work with disabled colleagues and how to communicate with and serve disabled customers
- the types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities
- the importance of promoting appropriate behaviour in relation to deliberate bullying and harassment
- the knowledge and skills necessary to work successfully as part of a diverse team.
Course developed by:
- Dr Ossie Stuart - Equality Consultant
- Susan Scott- Parker OBE - Chief Executive, Business Disability Forum
- Cathy Wheatley - Equal Opportunities Advisor, Changing Faces
- Bob Sang - Director, Sang-Jacobssen, Associate of the Employers’ Forum On Disability
- Bela Gor - Head of Legal Policy & Information Services, Employers’ Forum on Disability
CPD Points: 1
CPD Duration (hours): 1
Access: 12 months from purchase date