20 course pack (select 20 courses from the CrossKnowledge range)

20 course pack (select 20 courses from the CrossKnowledge range)

(20-course-pack-CK)

BPP welcomes a fresh new range of Leadership and management courses from our learning partner Cross Knowledge

Please select 20 Cross Knowledge courses from the list below before checking out your order.

CPD Points: 20+

CPD Duration (hours): 20+

Access: 12 months from purchase date

Price: £295.00 (excludes VAT)

Customise your course pack:

Select 20 courses.

Select Course Name Category CPD Points

This course will display the several strategies to set up your change project.

A bad strategic choice can compromise the project's success, while other choices can get round obstacles. Choosing the right strategy depends on your ability to analyse the specific context in which you are implementing your project. Change is a challenge you have no doubt had to face - perhaps you are facing it now. This course gets to the heart of the matter, and supplies you with a number of effective tools and techniques to help you make a real success of change.

Leadership and management 1.5

Employee motivation is crucial from both a managerial and HR point of view as it determines whether a company will succeed. What are the different tools you can use to ensure the necessary motivation? What is the relationship between satisfaction, motivation and performance? That is what this training module helps you discover.

Leadership and management 1.5

Forming a team is a critical phase, and it's important to get it right.

This course focuses on the manager's role in team forming and the style that is most important for your team, and suggests three ways to stimulate discussions. Find out why happiness leads to success, and not the other way round.

Leadership and management 1

With more remote working, improving collaboration is a hot topic. It's a fact that people should work closely to better understand what is going on. Decreasing distance often helps increase communication and creativity. But does this mean that they have to move physically closer? How to collaborate (and how not to) helps you to identify pitfalls, and find out the keys to better collaboration.

Leadership and management 1

We have all been inspired and motivated at some time in our lives through communication that touches not only our heads, but also our hearts and guts. We end up acting upon it. We change things for better, and we are inspired to newer and greater achievements. Making that impact with our communication means searching for and connecting to your people’s inner values and beliefs, their identity and how and what makes them tick. This course provides the jewel in the crown of any powerful communication by addressing and practicing 3 techniques to win the heads, hearts and guts of your audience.

Leadership and management 1

However persuasive you may be,you won't get anywhere if the person you're talking to isn't prepared to listen to your arguments. The most valuable thing you can get from customers is their attention. However, as they are bombarded with new information every day, getting—and keeping—their attention has become increasingly challenging. This course will showcase techniques to secure customers' attention and keep it for good.

Leadership and management 1

This course teaches you about initiating an interaction and defending your point of view: how to express refusal, how to draw boundaries, and how to formulate requests.

Using effective arguments is a subtle exercise, even if we all do it spontaneously and more or less consciously in many different circumstances. The goal of using successful arguments is to steer the other person’s behavior in a precise direction. In this course, we present the different argument styles—each having its risks and limits—you’ll need to be familiar with in order to develop a winning stance.

Leadership and management 1

Today, doing business increasingly involves dealing with remote communication. This is even more complex in an international context: it's hard to get verbal messages across when cultural values and behaviors influence our way of giving and receiving information. Not being aware of cultural preferences can lead to misunderstandings and even breakdowns in communication.

This course deals with the key features of intercultural communication: how to assess cultural preferences when delivering implicit and explicit messages; how to choose the mode of communication best suited to a given culture; and a series of writing strategies that will help you achieve the right balance in your messages.

Leadership and management 1

A little stress is stimulating. Too much stress can be debilitating and have serious consequences. Unfortunately, stress is widespread in businesses. How is stress triggered? How can we defuse it? And beyond managing stress, how can we improve our own well-being? This course models the most effective path through these steps.

Leadership and management 1.5

Corporate developments, changes in corporate strategy, a new matrix organization, a review of of your job or scope of responsibilities, conversion from product sales to services or solutions... your professional environment today is increasingly complex and changeable. What behaviors and reflexes should you adopt to face up to these challenges and avoid being overwhelmed?

This course will help you discover the best way to achieve this.

Leadership and management 1

Monitoring delegation obviously implies that a delegation agreement has been established between manager and employee. In this course we will examine the principles you should apply to carry out the delicate task of monitoring your employee as he/she carries out the assignment you have delegated.

The more you delegate to colleagues working independently, the more time you can devote to your own strategic, high-priority tasks. This course explains how to use management styles to enhance the independence of you colleagues, with a view to improving long-term efficiency.

Leadership and management 1.5

Feedback can help staff members to progress and develop their skills, provided it is given in the right way. This course will show you how to identify common errors and the principles of constructive feedback.

Leadership and management 1

To succeed in your current role, manage your professional development and seize new opportunities, you need to leverage all of your strengths. This is why you must have a clear and comprehensive idea of the skills you can rely on and those you should develop in order to be even more effective.

Leadership and management 1.5

In order to be client-oriented, one of your main priorities must be to produce a “quality service”. However, “quality service” can seem very subjective. How will this quality be evaluated by a client? You need to be aware that the quality of your service is going to be evaluated according to different criteria, such as efficiency, friendliness, simplicity and so on. Therefore, there are many issues to take into account. Furthermore, your clients’ evaluations will be largely dependent on their expectations regarding the service. You’ll need to ask yourself about your clients’ different expectations and the things that influence them. This session will help you understand how your service can make a difference to your clients. You’ll understand the things that influence their expectations and how you can effectively respond to them.

Leadership and management 1.5

An appraisal usually ends with a mutually agreed-upon commitment from both manager and staff member, based on development goals they have agreed on together. How can you ensure these commitments are acted on? How can you make following up and monitoring objectives into a motivation tool? This course will show you how.

Leadership and management 1.5

Is just relaying the vision enough to make it operational? This is one of the greatest challenges facing an organisation and many examples of unsuccessful envisioning has shown us that the answer is no. For not only must the vision provide inspiration and motivation, it must provide operational coherence as it changes and affects the deepest parts of your organisations right from your purpose to your behaviours to your environment.

Leadership and management 2

Development doesn’t stop when you graduate, or when you earn a certificate for a training course at work. If you really want to boost your professional development you have to go further. This course stresses the importance of feedback for boosting professional development and explains how you can use feedback effectively in your daily working life.

Leadership and management 1.5

Digitization is posing a challenge for companies at present. It has the potential to be a real threat for companies who fail to capitalize on this strategic shift. However, for companies who are able to tackle this challenge in a well-considered manner, digitization also provides great opportunities for "reinvention" and process optimization. This coursewill help you to identify the risks and opportunities of digitization so that you can negotiate this shift to optimum effect.

This course also describes the expectations of the employees of the future, and explains the role that the manager should play in a digital company.

Leadership and management 1

Have you ever been unable to reach consensus with a colleague at the end of an appraisal? Have you ever had to deal with differences of opinion or disagreements about performance levels? Have you ever found it hard to agree on goals? This course deals with situations like these, and helps you develop the appropriate responses.

Leadership and management 1.5

Have you ever been unable to reach consensus with a colleague at the end of an appraisal? Have you ever had to deal with differences of opinion or disagreements about performance levels? Have you ever found it hard to agree on goals? This course deals with situations like these, and helps you develop the appropriate responses.

Leadership and management 1

Working at home poses several new challenges, and it’s important to address them in order for this solution to benefit not only the company, but remote employees as well. To be able to successfully work from home, employees must set up and follow new rules—and stick to them. It’s also important to know how to set up a dedicated space at home that will help fulfill this new role. This course invites you to discover how to positively meet this challenge.

Leadership and management 1.5

This course explains the challenges surrounding performance targets, such as decreased happiness and demotivation. A powerful alternative to performance targets is to let people measure themselves. The course also explains why it is important to avoid linking performance targets with rewards or punishments.

Appraisal meetings are without doubt one of the most important features of a manager's working year. Fraught with expectations from both sides, they are a very effective management tool once you've mastered the technique. This session outlines the techniques and tools used by appraisal professionals.

Leadership and management 1.5

This course will provide you with the main guidelines to draft an operational action plan when you assume your new function. What are the main errors to avoid? And what are the golden rules to follow? You will be taken through several practical cases of managers assuming new functions. At the end, you will know how to determine the right steps to successfully manage this crucial phase in your career.

Leadership and management 2

A well-formed objective should meet four conditions. This course will help you to practice formulating good objectives, whatever the circumstances and the people to whom they are destined.

Leadership and management 1

Asking the right questions at the right time is quite an art, useful to master. Questioning enables you to hand over to another person, or to clarify certain points, but it can also generate a sensation of oppression. This course will give you the keys to better understand how your questions influence listeners and to better use questioning.

Empathy is also an essential component of communication. If one of your colleagues or staff members needs to talk to you about a situation or if there is a feeling of tension… without empathy, frustration and misunderstanding can build up. This course will enable you to assess your level of empathy and to practice using empathy in different situations.

Leadership and management 2

The task of identifying clients’ expectations— so that you can offer them a suitable solution—is often more complex than you may think. The decision to buy is based on both rational and irrational needs, which means that you, as the seller, need well-tuned listening and investigation abilities.

How can you best identify your clients’ needs and reasoning? How do you question them to gather the information you need? In this course, you will learn to put in place an effective method for identifying your clients’ real needs: from identifying their current situation to updating their intended solution.

Leadership and management 1.5

Select 20 courses.